Gain operational excellence in SAP
Navigating SAP operations presents unique challenges for businesses. Digitate and ASUG conducted a survey to examine these complexities and present real results from real SAP users on how automation streamlines processes and drives efficiency.

Insights from ASUG Digitate Research
Operational excellence in SAP: a deep dive into KPIs, uptime, and automation

Don’t just adapt—innovate, drive efficiency, and unlock the future of seamless SAP operations for better business outcomes. Keep scrolling to discover the tasty insights from our survey report.
The power of automation in
SAP
Uncover the potential to fully transform your business.
Automating SAP operations is more than a trend; it’s a transformative process driving efficiency, agility, and innovation. The survey conducted by Digitate and ASUG highlights the tangible benefits businesses can reap from automation.
From streamlining complex workflows to enabling real-time decision-making, the advantages are clear. The survey’s findings also underscore the broader impact of automation to reshape the SAP landscape for the future.
Download the report
Learn from real-world user feedback, uncover the true value of the insights, and chart your path to SAP excellence.
INSIGHTFUL DISCOVERIES
Unveiling crucial insights on
SAP operations
Explore the comprehensive findings from our survey and discover the challenges and opportunities in SAP operations. Examine the transformative power of autonomous operations and its role in shaping business processes in SAP.
Challenge Insights
Causes and time spent on downtime + its impact
System glitches and software bugs, hardware failures, human error, cyberattacks, and power outages are the primary causes of SAP downtime, typically taking 4-6 hours to fix. These issues lead to lost work time, higher costs, and potential damage to the company’s reputation and customer trust.
Operational KPIs and ticket resolution
Ticket resolution averages three hours, and the service disruptions impact customer satisfaction. With a 15% annual increase in ticket requests signaling more complex SAP operations, IT teams are facing strain.
Automation accelerates resolution, enhances efficiency, lowers costs, and builds trust, promoting business success and boosting KPIs.
Integration issues
Businesses often face challenges integrating SAP with other systems, leading to compatibility issues and data mismatches. Maintaining real-time data flow becomes complex, especially with system changes. Solutions include compatibility checks, regular system audits, training IT teams, and utilizing specialized SAP integration
tools.
Solution Insights
Use of AI/ML and monitoring tools
AI and ML are revolutionizing SAP operations, with a 20% increase in adoption over the past year. They play a central role in enhancing efficiency and predicting maintenance needs. AI-powered monitoring tools significantly reduce system downtimes by offering real-time insights for quick issue resolution.
Future use of SAP automation solutions
Automation’s role in SAP is expanding, with a predicted 30% growth in the next two years. Businesses seek comprehensive and tailored SAP automation tools, transforming operations for increased efficiency. Proper
training and alignment with company goals maximizes benefits and sets the stage for future success.
How to transform SAP ops
To transform SAP operations, prioritize regular training, embrace automation and AI, and set clear KPIs. A smooth transition requires assessing current processes, pilot testing new solutions, and performing company wide rollouts backed by continuous feedback. This approach ensures efficient, modernized SAP operations
SAP automation operations:
key takeaways
Explore the comprehensive findings from our survey and discover the challenges and opportunities in SAP operations. Examine the transformative power of autonomous operations and its role in shaping business processes in SAP.


Navigating the complexities of SAP operations
If you’re using SAP, you know its vast capabilities as well as its challenges. Delve into the intricacies of SAP in this expert blog which highlights the common hurdles administrators face. Discover insights from our comprehensive survey conducted with ASUG, revealing honest feedback from SAP power users across North America. Learn about their experiences, challenges, and aspirations in SAP administration.
Revolutionizing SAP operations with ignio AI.ERPOps
ignite your SAP operations with ignio AI.ERPOps, an AI-driven solution designed for autonomous SAP management. From proactive anomaly detection to insightful recommendations, this solution streamlines both technical and functional domains. Experience enhanced efficiency, reduced downtimes, and strategic deployment of your SAP talent for optimal outcomes.